Policies
Timeliness
We will always do our best to respect your time and ask that you do the same. Any chance of tardiness should be communicated to your stylist, and they will communicate any chance of tardiness to you. If you arrive later than 15 minutes past the scheduled appointment time with no communication, we reserve the right to call a “no show.”
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Satisfaction & Adjustments
Your happiness with your hair is important to me. If something doesn’t feel quite right after your appointment, please don’t hesitate to reach out — open, honest communication is always welcome.
To keep things clear and fair for everyone, any concerns must be shared within 3 days of your appointment. Depending on timing and availability, adjustments may be handled the same day (if time allows) or scheduled for a future visit.
Complimentary adjustments are limited to minor refinements of the original service. This does not include change-of-mind requests, major color changes, or concerns related to natural fading, home care, or work performed by another provider. Adjustments that require additional time or product may incur an additional fee.
My goal is for you to leave feeling confident and cared for — reaching out within the grace period allows me to best support you.
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Cancellation
Cancellations or reschedules made within than 24 hours of your appointment are subject to a 50% of the booked service cancellation/reschedule fee. If the card on file cannot be processed, the balance will remain on the account and future bookings may be restricted until the fee is paid.
No-Show Policy
A no-call/no-show occurs when we are not contacted by the time of your scheduled appointment. In this case, the full cost of the booked service will be charged. If payment cannot be processed, booking privileges will be paused until the balance is paid in full.
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Deposits
Deposits are non-refundable and secure your appointment time. Deposits may be transferred to a new date or time if the appointment is rescheduled more than 24 hours in advance.
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